Cancellations & refunds
Cancelling an order
- Before it ships: you can cancel at any time. Write to Admin@elementsds.co.in with your order number. You get a full refund, shipping included. There is no cancellation charge.
- After it ships: the order can no longer be cancelled, but you can return it under our Returns policy once it arrives. If you refuse the delivery instead, the forward and return shipping costs are deducted from the refund.
- Made-to-measure or customised pieces: can be cancelled for a full refund within 24 hours of ordering. After that, work on them has usually begun and they cannot be cancelled.
If we have to cancel
Occasionally we may need to cancel an order, if a piece fails our quality check or sells out, if we cannot deliver to your PIN code, if a piece was listed at an obviously wrong price, or if a payment looks fraudulent. We will tell you straight away and refund everything you paid. A cancellation we make never costs you anything.
How refunds are paid
- Refunds go back to the original payment method: the same UPI account, card, bank account or wallet. We cannot refund to a different account, or in cash.
- We start the refund within 2 working days of a cancellation, or of a returned piece passing our check.
- After that, the time it takes to reach you depends on your bank: usually 1 to 3 working days for UPI, and 5 to 7 working days for cards, net banking and wallets. If it has not arrived after 10 working days, write to us and we will send you the refund reference to take up with your bank.
- You get back what you paid for the piece, after its share of any discount. Shipping is refunded when a whole order is cancelled before it ships, or when a return is because of our mistake.
Failed or duplicate payments
If money left your account but no order was placed, or you were charged twice, the amount is reversed automatically by your bank or Razorpay, usually within 5 to 7 working days, in line with the Reserve Bank of India's timelines for failed transactions. If you do not see it by then, write to us with the transaction reference and we will follow it up for you.