Returns & exchanges
If something is not right, we want to hear about it. You can ask for a return or a size exchange within 7 days of delivery.
What can be returned
A piece can be returned or exchanged if it is:
- unworn, unwashed and unaltered, with no stains, perfume or make-up marks; and
- sent back with all its original tags attached, in its original packaging.
These can only be returned if they arrive damaged, defective or not as ordered:
- pieces made to your measurements, customised or altered at your request;
- anything marked “final sale” or “non-returnable” on its product page.
How to start a return or exchange
- Within 7 days of delivery, open the order, under My account → Orders, or, if you checked out as a guest, on the order page in the browser you ordered from, and choose Return or Exchange. Pick the pieces and the reason, and you get a ticket number straight away. One tap then sends it to us on WhatsApp, where you can add photos. Or write to Admin@elementsds.co.in with your order number, the piece and the reason. If it arrived damaged, defective or wrong, please include photos.
- We reply within 2 working days with the next step: a courier pickup from your address where our partners cover your PIN code, or the address to send it to.
- Once the piece reaches us, we check it within 2 working days.
Each step shows on your ticket, in My account → Help & returns, or on the order page.
Exchanges
We will exchange a piece for another size of the same design, subject to availability. We collect the original and send the new size at no extra charge, once per order. If the size you want is not available, we refund you instead.
Return shipping
- If the piece arrived damaged, defective or not what you ordered, return shipping is on us, and you get a full refund including the original shipping charge.
- For any other return, a pickup charge of ₹150 is deducted from your refund. If you would rather send it yourself, please use a trackable courier, we cannot be responsible for a parcel lost on its way to us.
Your refund
When a returned piece passes our check, we start the refund within 2 working days, to your original payment method. How long your bank then takes is set out under Cancellations & refunds.
If a piece does not pass the check, for example, it has been worn or washed, or its tags are missing, we send it back to you and explain why.
Warranty and faults
Our clothing does not come with a separate warranty or guarantee. A piece that arrives damaged, faulty or different from what you ordered is covered by this policy: return it for a full refund or a replacement. If a manufacturing fault, a seam or an embellishment giving way in normal wear, shows up after the return window, write to us anyway, and we will repair it, replace it or refund you. Ordinary wear, and damage from washing against the care label, are not faults.
Nothing in this policy limits your rights under the Consumer Protection Act, 2019.