Shipping & delivery
We deliver ARJEEV orders to addresses across India. We do not ship outside India at the moment.
When your order ships
- Ready-to-ship pieces are packed and handed to our courier within 2 working days of your payment being confirmed.
- Made-to-order and pre-order pieces ship on the date shown on the product page and in your order confirmation. If that date moves, we will tell you, and you can cancel for a full refund.
- Working days are Monday to Saturday, excluding public holidays.
How long delivery takes
Once dispatched, most orders arrive within 3 to 7 working days. Metro cities are usually quicker. Remote areas, the North-East, Jammu & Kashmir, Ladakh and the islands can take longer. These are our courier partners' estimates rather than guarantees: if your parcel is running late, tell us and we will chase it.
Shipping charges
Shipping is free on orders of ₹2,999 and above. Below that, a flat ₹149 applies. The charge is shown in your bag and at checkout before you pay. Nothing is added afterwards.
Tracking your parcel
When your parcel leaves us, we send you the courier's name and tracking number. They also appear on your order page, and under My orders if you have an account.
If your order is late
If your parcel has not reached you by the last day of the delivery estimate we gave you, or by the date given for a made-to-order piece, tell us and we will chase it. From that point you can also cancel for a full refund, or refuse or return the parcel when it does arrive, and get a full refund with shipping included. This does not apply where the delay came from an incomplete address or from missed delivery attempts.
At delivery
- Please give a complete address with a landmark, and a phone number the courier can reach you on. Once a parcel has shipped, its address cannot be changed.
- If the outer packaging is torn, wet or looks tampered with, please refuse the parcel and let us know. We will send a replacement or refund you in full.
- If anything is damaged or missing when you open it, write to us within 48 hours of delivery with photos of the piece and the packaging. An unboxing video helps us resolve it fastest.
- The courier makes up to three delivery attempts. If a parcel comes back to us because the address was incomplete, no one was available, or it was refused without a reason, we refund the order value less the forward and return shipping costs, or ship it again if you would rather pay for the second delivery.
If our couriers cannot deliver to your PIN code, we will tell you before dispatch and refund the full amount.
Questions
Write to Admin@elementsds.co.in with your order number.